Operations Coordinator

Department: Operations 

Responsibility:

- Coordinating deliveries and transport bookings, as well as different packing instructions.
- Handling queries from customers and eyewa colleagues regarding freight and customs issues.
- Receive, check for accuracy of incoming stock shipments.
- Answer calls and assist in office management with daily functions.
- Audit all warehouse and logistics invoices and ensure they match contracts and/or quotes given.
- Implement cost reduction principle in all aspects of warehouse transactions and activities.
- Creation of daily work logs and transmission of the same to the supervisor.
- Maintain all inventory systems.
- Create and run all inventory reports.
- Responsible for assisting in periodic cycle counting of inventory.
- Traces history of items to determine reasons for discrepancies between inventory and stock control. records and recommends remedial actions to resolve discrepancies.
- Accountable and responsible for high standards of warehouse safety, cleanliness and organization.
- Receives stock into the warehouse. Maintain and organize stock in the warehouse.
- Ensures picking racks are full and in order.
- Monitor inventory movement and communicate inventory transaction issues, escalating when required.
- Tracks and monitors the status of pending items and trouble tickets; follows-up as needed.
- Pull, prepare, and stage inventory for dispatch.
- Coordinating operations management tasks that relate to cross-functional teams or external partners and tools - coordinating resources, information and activities where required.
- Assisting with the administration, support, and optimisation of ecommerce tools.
- Reporting and following up on any reported issues - logging tickets, providing information, and escalating where required.
- Creating and maintaining ecommerce and operations documentation and guides.

Requirements:

• Minimum of Diploma or Bachelor's degree.
• Minimum 2  years of experience in  similar role.
• Proficiency in Excel and other Microsoft Office Suite products.
• Good knowledge of logistics processes, order management, inventory management.
• Fluency in English and Arabic.
• Previous e-commerce/ operations/ eyewear experience is a plus.