- Making sure that the opening and closing procedures and inspections are carried out thoroughly.
- Assisting with the selection and hiring of staff to build and sustain a high performing team.
- Maintaining strict compliance with the organization's induction and onboarding procedures for new hires.
- Promoting an environment where performance is acknowledged and rewarded in order to motivate the team.
- Leading and managing a team of high performing sales advisors through constant training, development, and support.
- Handling all issues relating to staff in a compassionate, open, and constructive manner, and taking corrective action promptly whenever necessary.
- Conducting and leading regular training sessions to improve product knowledge, sales techniques, customer service standards, and general store operations.
- Conducting one-on-one feedback sessions weekly to track progress and resolve any issues team members might be experiencing.
- Implementing action plans for each team member based on their specific performance, progress, and goals.
- Providing fair evaluations to team members during bi-annual performance reviews.
- Being a customer champion by handling any complaints and escalations and resolving any issues calmly and professionally.
- Holding daily/shift brief meetings so the team is always aware of their performance and that of the store.
- Analyzing and interpreting store and stock performance data to prepare accurate daily and monthly reports, make better business decisions and achieve goals.
- Be accountable for store cash control and expenditures by monitoring closely and taking corrective action when necessary.
- Assuring that the store is adequately staffed at all times by managing the store schedule and team annual leave calendar.
- Assuming full responsibility for the health and safety procedures at the store, ensuring that everyone adheres to them.
- Planning and implementing accurate inventory strategies to ensure adequate stock levels are maintained during promotions, seasons and peak sale times.
- Ensuring that loss prevention procedures are implemented and monitored to minimize shrinkage.
- Adhering to the brand and organization's VM standards and policies to maintain the store's aesthetic appeal.
- A customer champion who leads the customer experience in the store and puts the customer first.