Company Description
eyewa, the fastest-growing omni-channel eyewear company in the Middle East, is on a mission to provide access to quality eyewear at unmatched value. With a retail footprint of 100+ stores across five countries and being the largest online eyewear retailer in the region, eyewa is committed to helping people express themselves authentically and confidently. The company prides itself on its core values of Integrity, Ownership, Boldness, and Optimism and has been recognized as a certified ‘Great Place to Work 2023’ across all offices.
Responsibility:
- A retail sales trainer is responsible for providing training and support to retail sales in order to improve their selling skills and brand knowledge including materials and lenses.
- Increase sales and customer satisfaction following eyewa customer experience to be best in class.
- Ensuring that retail teams are compliant with company policies and procedures
- Responsible for providing training and support to retail store employees within a specific region.
- Their job duties include designing and delivering training programs
- Localizing/translating all the training topics/ materials
- Assessing the effectiveness of training
- Coaching and mentoring store employees
- Managing budgets and resources related to training
- Providing reports to SM. AM, management
- Responsible for keeping up to date with industry trends and best practices
- Review the performance of staff, identify training needs and plan training sessions.
- Coach, motivate and retain staff.
- Take up scheduled and regular 1-1 with the customer service agents.
Professional skills:
- Good communication skills in English &/ Arabic.
- Problem Solving Skills.
- Ability to coach and give feedback.